Damaged Goods
We do our utmost to ensure your product is packed and delivered safe and sound. On occasion the contents have been abused without signs of distress on the box (dropping, crushing, thrown or kicked). Open the box in front of the courier before signing. If the product looks like it has leaked or damages have resulted from shipping, do not except it! Return the item in its original box so we can assess the problem and put an insurance claim through. We will give you a replacement or your money back promptly. Call, fax or e-mail us of these events immediately!

Spoiled Product
We have a high degree of cleanliness and thorough testing of products before it ever leaves our facility. No company is flawless, but we are proud to say no company or individual has ever asked for a refund due to a spoiled or contaminated product. Not to say that a production error on our part would ever occur. We realize that using a number of natural ingredients that are sources from around the globe (which include specifications and QA reports) a minor problem might result. If you feel that there is a noticeable flaw in the product, call us immediately.

Unsatisfied Purchase
If you have used the product up to 25% and for some reason it does not live up to your expectations (or a remote chance your skin reacts to a certain ingredient) we will take it back without question. However, like returning any product back to a store; your time, effort, personal expense of gas, parking and vehicle wear and tear is a typical. Our policy is that shipping will only be partially compensated by us. What this means is that, returning the product will be your responsibility (like returning merchandise to a store) where we will gladly send a replacement or a completely different product of your choice (with adjusted price variances) and ship at our expense!

Third Party Complaints
If you are a distributor or an individual who purchased a product as a gift and the client is unhappy with the item...call us directly. This is to clarify the actual complaint and to lessen the aggravation the client or recipient is feeling. If there is no suitable explanation, we can either call them at an arranged time, or they can call us directly. Please note, if you have intentionally or un-intentionally mislead individuals with false information regarding the use of this product, we will in no way support those misleading results or exaggerated claims you have made.

Liabilities
Aquatech assumes no liability for misuse or abuse of its products. All of our products are extensively tested and do not make claims without substantiating them. Common sense prevails... read instructions. If you have allergies or adverse reactions to certain ingredients, read the label before using. Whether ingested, damage to property / materials or personal injury results from using our product in a careless manor.. we are not responsible.