Aquatech Skin Care Inc. wants you to be satisfied with your purchase. Please read the following about our return policies and insist that you check shipments before accepting them.
We do our utmost to ensure your product is packed and delivered safe and sound. On occasion the contents have been abused without signs of distress on the box (dropping, crushing, thrown or kicked). Open the box in front of the courier before signing. If the product looks like it has leaked or damages have resulted from shipping, do not except it! Return the item in its original box so we can assess the problem and put an insurance claim through. We will give you a replacement or your money back promptly. Call, fax or e-mail us of these events immediately!
Unsatisfactory Purchase and Returns
If, for some reason our product does not meet specification, you have a 30 day day return policy. Contact with us is nessessary beforehand.
- Each customer will be assessed on a case by case basis.
- No merchandise may be returned without prior confirmation.
- Returning product will be the responsibility of the customer (like returning merchandise to a store). When returning product, any shipping or fees are the sole responsibility of the customer.
- If the product is not opened, there will be a 10% restocking fee.
- Items that have been opened or product missing canít be sold and subject to a 30% restocking fee as we have to pay for disposal.
Aquatech assumes no liability for misuse or abuse of its products. All of our products are extensively tested and do not make claims without substantiating them. If you add other ingredients to our bases, testing should be conducted prior to release. Common sense prevails, if you or a client has allergies or has an adverse reaction to a certain ingredient you have added, they must stop further application. Damage to property, materials or personal injury resulting from ingesting or careless mis-use of our product, will not be held responsible.
Third Party Complaints
If you are a distributor or an individual who purchased a product and the client has noticed a problem with the item, call us directly. This is to clarify the actual complaint, whether its from Aquatech or possibly a reaction to those people who add additional ingredients to our base. Our chemists and experience can lessen the aggravation the client or recipient is feeling. If there is no explanation they deem suitable, we can either call them (at an arranged time), or they can call us directly. Please note, if you have intentionally or un-intentionally misled individuals with false information regarding the use of this product, we will in no way support those misleading results or exagerated claims you have made.
We have a high degree of cleanliness and thorough testing of products before it ever leaves our facility. Not to say that a production error on our part would ever occur. We realize that using a number of natural ingredients that are sourced from around the globe (which include specifications and QA reports) a minor problem might result. If you feel that there is a noticeable flaw in the product, call us immediately.