Frequently Asked Questions

What if I don't like my purchase ?

Rarely somebody complains about our product, however, everyone's expectations are different. If you have doubt, please return it. No questions asked ...although your suggestions to improve would be appreciated. Read more under policies to find out more.

Do you offer samples ?

Sure do! They are offered in groups of 4 or more items in each "set". Sets cannot be individually broken up. See our Samples page.

Are these skin care products natural ?

Much hype is based around "natural". Nature is consistently inconsistent, but try to incorporate alternatives wherever possible. The biggest fear are preservatives, which are necessary in every product for the prevention of mold, fungus, yeast, rancidity and bacteria; usually making up as little as .2% in a formula. Currently, we are testing a natural preservative system to cover all areas of deterioration.

Can I add my own unique additions to all the products ?

-Soap will take color, botanical extracts and fragrance. Jojoba and shea butter in small amounts is OK. Regular oils will change the alkalinity and will promote rancidy, so we don't recommend this.
-Gels, shampoos and conditioners are water based and can accept color, botanical extracts, fragrance or essential oils from 0.5%-1%. Oils will break the viscosity and create separation in the formula.
-Lotions and creams are pre-made with the oils, so adding more outside of the initial formula will not bind well. Color, botanical extracts and scent are fine up to 1.0%.

What kind of natural colors can I use ?

Outside of the oxides and ultra marines, there are few colors that will hold for any length of time. Ultraviolet light (UVA and UVB) are hard on most colored items. Natural colors like that found in food stores are of little use. If you use pigments or Food, Drug and Cosmetic (FD&C) grade colorants, shelf life can be 10 times longer, but eventually any clear packaged product will gradually fade. Pick natural rather than clear bottles. Wrap your soap and try to avoid direct sunlight, as color matching will be impossible next time.

What is the shelf life of these products ?

Typically, soaps will last a year or more. Body and Hair care in excess of two years.

Are there any concerns about bottling ?

All body and hair care items leave here, lab tested and properly preserved. Simple precautions can avoid problems in contamination ...
-Sanitize all containers and utensils with a .25% bleach solution, rinse thoroughly and do not touch tips or the inside of containers with fingers.
-Do not dip your fingers directly into the product to "test" it. Use a sanitized spoon and don't return it to the mixture.
-Don't use old bottles that have been rinsed out, they might be already contaminated.
-Do not fill bottles in areas with open windows, dust and dirt.
-Cap or cover soon after, air can introduce a host of problems.

Where do I get bottles and caps ?

We do offer a limited selection of bottles and caps. Each individual sees their product in a variety of materials, shapes, sizes and colors. To carry such a "personal" selection to satisfy individual preferences is difficult. See our selection under Bottles & Supplies.

How do you measure your products and formulations ?

All of Aquatech's products and formulations are measured by Weight. Because of this some products may appear to have more or less in their containers compared to other products.

When creating formulations for skin care products, careful weighing and measuring are important for reproducible results. Volume can be unreliable, as some materials are denser than others. Powders and waxes have air pockets, some oils are denser than others, even fragrances have different densities. Weighing is a more accurate and consistent method of measurement.

Some of our products may reference Volume to give an idea of how large the product is. For instance many people can relate to a gallon of milk or a gallon of gas, visualizing how big it is. Even though we have described it as a Gallon, we have still measured it as a weight of 8.5 lbs / 3.86 kg.