At Aquatech Skin Care Inc., we value your satisfaction and aim to provide the best experience with our products. Please familiarize yourself with our updated return policies:
We strongly encourage you to inspect your shipment before accepting it.
We do our utmost to ensure your product is packed and delivered safe and sound. On occasion the contents have been abused without signs of distress on the box (dropping, crushing). Open the box in front of the courier before signing. If the product appears damaged or leaked during shipping, please do not accept it. Instead, refuse the shipment and contact us immediately.
Return the item in its original box so we can assess the problem and put an insurance claim through. We will promptly arrange for a replacement or issue a full refund.
Unsatisfactory Purchase and Returns
If, for some reason our product does not meet your specification or have changed your mind, you have a 30 day return policy. Contacting us is necessary beforehand.
- No merchandise may be returned without prior confirmation. Please contact us to get an Return Merchandise Authorization (RMA) number for the return.
Please be advised that all shipping charges, including return shipping fees, are the responsibility of the customer. We appreciate your understanding and cooperation in this matter.
- If the product is not opened, there will be a 10% restocking fee.
- Items that have been opened or product missing can't be sold and subject to a 30% restocking fee as we have to pay for disposal.
Aquatech assumes no liability for misuse or abuse of its products. All of our products are extensively tested and do not make claims without substantiating them. If you add other ingredients to our bases, testing should be conducted prior to release. Common sense prevails, if you or a client has allergies or has an adverse reaction to a certain ingredient you have added, they must stop further application. Damage to property, materials or personal injury resulting from ingesting, abuse or misuse of our product, Aquatech Skin Care will not be held responsible.
Third Party Complaints
If you are a distributor or an individual who purchased a product and the client has noticed a problem with the item, call us directly. This is to clarify the actual complaint, whether its from Aquatech or possibly a reaction to those people who add additional ingredients to our base. Our chemists and experience can lessen the aggravation the client or recipient is feeling. If there is no explanation, they deem suitable, we can either call them (at an arranged time), or they can call us directly. Please note, if you have intentionally or un-intentionally misled individuals with false information regarding the use of this product, we will in no way support those misleading results or exaggerated claims you have made.
We have a high degree of cleanliness and our products undergo rigorous testing before it leaves our facility. While we aim to uphold stringent quality standards, it's important to acknowledge that, due to the diverse range of natural ingredients sourced globally (accompanied by specifications and QA reports), minor issues may occasionally arise. If you ever encounter a flaw or quality issue, please contact us immediately.
Thank you for choosing Aquatech Skin Care Inc. We appreciate your business and strive to make your experience with us outstanding. If you have any questions or need assistance, please don't hesitate to contact our customer support team.